Frequently Asked Questions
Do I need a script from a physician to get reimbursed?
Nope! Illinois is a Direct Access state. The only exception is if you are coming for Tempromandibular Joint (Jaw/TMJD) pain, we do need a referral from your dentist. If you have a PPO plan, you do not need a referral or script to access physical therapy services. If you have an HMO plan, you may still require a referral and/or authorization at your insurance companies request.
What if I have a script?
If you saw a physician and were given one, you can upload a picture of it on your intake or bring in for us to scan into your chart. We often fax over your evaluation and relevant follow-up notes to your referring physician to update him/her on your progress.
Do you take insurance?
Yes, we accept Blue Cross/Blue Shield PPO plans. BCBS HMO plans have additional requirements that may delay care. For all other insurers, services will be an out of pocket cost; however, we do provide courtesy billing which means we send the paid invoice to your insurance company on your behalf for reimbursement. The potential for reimbursement will depend on your individual insurance plan. Medicare/Medicaid is not eligible for courtesy billing.
Do you offer drop in appointments?
At this time, all appointments are scheduled with 24 hours notice, but same day appointments may be available, just give us a call at (224) 334-3075. You are able to conveniently check availability online and schedule yourself.
What are the available hours and are they posted somewhere?
Hours are fluid and based on therapist availability, need and demand. If you are not seeing available times that work for you, please e-mail your therapist or pt@abetterwaytotrain.com with your schedule availability and we will do our best to accommodate. Our earliest appointments are usually between 6-6:30am, with our latest 7-7:30pm. Saturday hours are often available.
How do you protect my privacy and use my data?
We do not sell, rent, or lease your personal information to third parties. We do not share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. We may share information with service providers who help us deliver our services (including SMS delivery), but only as necessary to provide those services. You can find our full privacy policy HERE.
Privacy Policy
How we protect patient information
Elavate Performance Therapy (“ElavatePerformanceTherapy,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal information, including information shared through text messages (SMS).
This policy applies to information collected through patient intake forms, in-clinic interactions, phone calls, text messaging, and our website: www.AVPerformanceTherapy.com (the “Website”).
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us through our online forms or when
contacting us directly. This may include, but is not limited to:
● Name.
● Email address.
● Phone number.
● Date of birth.
● Any additional information you choose to include in your message or inquiry.
1.2 Log Data
Our servers automatically record information sent by your browser when you visit the Website. This may include:
● IP address.
● Browser type.
● Device type.
● Pages visited.
● Dates and times of visits.
● Referring websites.
● Other usage statistics.
This information helps us understand how visitors use our Website and improve its functionality.
1.3 Cookies and Similar Technologies
We may use cookies, pixels, web beacons, and similar technologies to:
● Enhance your browsing experience.
● Analyze Website performance.
● Understand visitor interactions.
● Support certain Website features.
You may configure your browser to refuse cookies or notify you when cookies are being used. If you choose to disable cookies, some Website features may not function properly.
2. How We Use Your Information
We may use the information we collect for purposes including:
● Responding to your inquiries.
● Contacting you to assist with appointment requests or scheduling.
● Providing information about our services.
● Improving Website performance, usability, and security.
● Communicating updates, promotions, or important notices.
● Analyzing trends and user behavior.
If you opt in to receive SMS text messages, we send you messages related to:
● Appointment reminders or changes.
● Follow-up or care-related communications.
● Billing or administrative notices.
● Communicating updates, promotions, or important notices.
By providing your mobile phone number and opting in, you consent to receive SMS messages from ElavatePerformanceTherapy. Consent is not a condition of receiving care. Message frequency may vary.
Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to any message. You may also contact us directly to update your communication preferences.
3. Information Sharing and Disclosure
3.1 No Selling of Personal Information
We do not sell, rent, or lease your personal information to third parties. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
3.2 Service Providers
We may share your information with trusted third-party service providers who assist in operating our Website, processing inquiries, or delivering services. These providers are contractually required to protect your information and use it only for authorized purposes.
3.3 Legal Requirements
We may disclose information if required to do so by law, court order, or legal process, or if we believe such action is necessary to:
● Protect our rights.
● Prevent fraud or abuse.
● Ensure the safety of visitors, patients, or staff.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
If you maintain an account, you are responsible for keeping your credentials secure.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. Information submitted through appointment request forms may be retained for scheduling, follow-up, and internal recordkeeping.
6. Links to Third-Party Websites
Our Website may contain links to third-party websites or resources. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children’s Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us through the Website, please contact us so we can remove it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page with a revised effective date. Continued use of the Website after updates constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Antigone directly at (847) 242-1410.
Terms of Use Policy
What you you need to know while using our site
Elavate Performance Therapy (“ElavatePerformanceTherapy,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect your personal information, including information shared through text messages (SMS).
This policy applies to information collected through patient intake forms, in-clinic interactions, phone calls, text messaging, and our website: www.AVPerformanceTherapy.com (the “Website”).
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us through our online forms or when
contacting us directly. This may include, but is not limited to:
● Name.
● Email address.
● Phone number.
● Date of birth.
● Any additional information you choose to include in your message or inquiry.
1.2 Log Data
Our servers automatically record information sent by your browser when you visit the Website. This may include:
● IP address.
● Browser type.
● Device type.
● Pages visited.
● Dates and times of visits.
● Referring websites.
● Other usage statistics.
This information helps us understand how visitors use our Website and improve its functionality.
1.3 Cookies and Similar Technologies
We may use cookies, pixels, web beacons, and similar technologies to:
● Enhance your browsing experience.
● Analyze Website performance.
● Understand visitor interactions.
● Support certain Website features.
You may configure your browser to refuse cookies or notify you when cookies are being used. If you choose to disable cookies, some Website features may not function properly.
2. How We Use Your Information
We may use the information we collect for purposes including:
● Responding to your inquiries.
● Contacting you to assist with appointment requests or scheduling.
● Providing information about our services.
● Improving Website performance, usability, and security.
● Communicating updates, promotions, or important notices.
● Analyzing trends and user behavior.
If you opt in to receive SMS text messages, we send you messages related to:
● Appointment reminders or changes.
● Follow-up or care-related communications.
● Billing or administrative notices.
● Communicating updates, promotions, or important notices.
By providing your mobile phone number and opting in, you consent to receive SMS messages from ElavatePerformanceTherapy. Consent is not a condition of receiving care. Message frequency may vary.
Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to any message. You may also contact us directly to update your communication preferences.
3. Information Sharing and Disclosure
3.1 No Selling of Personal Information
We do not sell, rent, or lease your personal information to third parties. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
3.2 Service Providers
We may share your information with trusted third-party service providers who assist in operating our Website, processing inquiries, or delivering services. These providers are contractually required to protect your information and use it only for authorized purposes.
3.3 Legal Requirements
We may disclose information if required to do so by law, court order, or legal process, or if we believe such action is necessary to:
● Protect our rights.
● Prevent fraud or abuse.
● Ensure the safety of visitors, patients, or staff.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
If you maintain an account, you are responsible for keeping your credentials secure.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations. Information submitted through appointment request forms may be retained for scheduling, follow-up, and internal recordkeeping.
6. Links to Third-Party Websites
Our Website may contain links to third-party websites or resources. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
7. Children’s Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us through the Website, please contact us so we can remove it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. Any updates will be posted on this page with a revised effective date. Continued use of the Website after updates constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Antigone directly at (847) 242-1410.